BOOKING TERMS & CONDITIONS
Please make sure you have read and understood our booking terms & conditions
These Terms apply to all Mazima Adventure Safaris Tour bookings made by the client
We can make changes to these terms from time to time and the Terms applicable to your booking will be the Terms published on our website at the time of the booking. The general process is that you request to make a booking for a tour, we will provide you with a quote, and if you wish to accept the quote, confirm the booking and pay a deposit. Once we have confirmed acceptance of the booking, there will be a binding contract between us and you (and everyone on whose behalf you make the booking). Where the context permits, every reference to you includes all persons on whose behalf you have booked the tour.
When you sign the booking form, you represent everyone you are to embark on tour with and they will be equally bound by these terms once a contract comes into force. By signing the booking form, you are liable to us for all payments that are required to be paid to us pursuant to these Terms.
All travel services that we can provide to you will be detailed in our travel quote and only those services will be provided.
The contract that will come into existence between us will be the entire agreement between us. We will not be bound by any representation or statement that is not set out expressly in these Terms and we accept no liability for any representation or statement that is not expressly set out in these Terms.
You may not assign or transfer your rights or obligations under the contract.
If any provision of the contract shall be invalid, void, illegal or unenforceable the validity, existence, legality and enforceability of the remaining provisions of it shall not be affected, prejudiced or impaired.
PAYMENTS AND TOUR PRICES
Payment of 50% of the quoted tour price must be paid when you confirm the tour. The remaining 50% is to be paid one month before commencement of safari. If a reservation is made within 30 days of departure, the entire amount must be paid at the time of confirmation.
Prices quoted by us may be amended at any time until we have confirmed in writing acceptance of your booking. Even after that time, prices may be changed if we are charged additional costs after that time including, for example, where agencies that are used to provide services on tour raise their costs for any reason and should that occur, if that would result in your paying an additional amount of more than 10% of the tour price, you will be entitled to cancel your tour with a full refund of all fees paid to us. Payment may be done in advance by Bank transfer and the client incurs the bank charges. If payment is not received in accordance with the above, Mazima Adventure Safaris has the right to cancel the booking.
CANCELLATIONS AND TOUR CHANGES
All parties are to be informed that gorilla permits are 100% non-refundable. However, they can be transferred in some instances. No refunds will be made for any unused services, late arrival or no-show of members of the tour.
Complaints must be reported immediately to the driver/guide or Mazima Adventure Safaris representative and to the provider of the service in question, who will do their best to resolve the matter. If the problem is not solved to the client’s satisfaction the complaint should be reported in written form and not later than 30 days after completion of the tour.
Liability for any complaints not notified in accordance with the above described procedure cannot be accepted.
If you have special requests (including dietary or medical requirements), you should inform us of such prior to departure. We will advise the people in charge of your requirements, but we cannot guarantee that such requests will be met. Furthermore, we have no liability to you if such requests are not met.
The type of travel we offer requires flexibility and must allow for alternatives. The outline itinerary as given for each tour must therefore be taken as an indication of what each trip may accomplish, and not as a contractual obligation on our part. The final decision on the itinerary and conduct of any tour will be taken by us or our agents in the interests of the group/or clients as a whole. It is understood that the route schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to events beyond our reasonable control.
On receiving your itinerary and travel documents please check all documentation and tickets thoroughly and notify us as soon as possible of any discrepancy. We cannot accept any liability if we are not notified of discrepancies within 7 days of dispatch or (if you do not receive the documents at least 7 days before your departure date) before departure on tour.
Where we rely on third parties or act as an agent, we do not accept responsibility or liability for any failure by any third party or our principal in providing products or services to you. In the event that such a situation arises, we will make reasonable efforts to get the third party or our principal to rectify any problems or to find a suitable alternative for you.
No refunds will be given for missed or unused services such as hotel rooms, meals, sightseeing trips or included activities irrespective of the reason why you have missed or not used the services. The quoted price is an inclusive price for the tour, as a package.
At all times the decision of the tour leader or representative will be final on all matters likely to endanger the safety and well being of the tour. You must at all times strictly comply with all laws, customs, foreign exchange and drug regulations. Should you fail to do so then you may be ordered to leave the tour without any refund and without any legal claim against us.
While Mazima Adventure Safaris ensures safety while on a tour, it is essential that all passengers are covered by insurance before setting out on holiday. This insurance must cover personal accident, medical expenses, loss of effects, repatriation costs and all other expenses which might arise as a result of loss, damage, injury, delay or inconvenience. We suggest that you ensure that the insurer is aware of the type of travel to be undertaken.
If you wish to make any alterations to your holiday we will make every effort to accommodate these, but cannot guarantee that this will be possible. If alterations you request are possible, these will be subject to any additional costs or charges imposed by the relevant suppliers, and a specified sum to cover our administrative costs. Requests for amendments must be made in writing by the person who signs the booking form.
If we accept a request to transfer you from one tour to another you will be liable for any costs imposed on us by our service providers for the cancellation of your original tour. We also reserve the right to charge an administration fee of 20% of the value of the first tour booked, payment of which would be required before we confirm your booking for the alternative tour.
IN CASE OF PERSONAL INJURY
Where your tour involves adventurous activities, you acknowledge that the nature of tour may involve a significant amount of personal risk, including for example, personal injury, disease, loss or damage to property among others. You further acknowledge that you are fully aware of the risks of injury associated with your participation in these various activities and agree to voluntarily assume all such risk.
Accordingly, it is a fundamental term that to the maximum extent permitted by law, neither we nor any operator engaged by us will be liable in any respect for any death or personal injury or for any loss of or damage to any property arising out of or incidental to your tour.
We accept no liability for any form of pecuniary loss (however arising and including without limitation loss of income or profit) suffered by you as a result of any breach of these terms by Mazima Adventure Safaris or by the failure for any reason to provide any of the services contracted for.
To the fullest extent permitted by law, we contract out of any condition, guarantee, warranty or any other form of assurance that would be implied by law and give only those conditions, guarantees, warranties, or assurances expressly set out (if any) in these Terms.
You agree that you may not raise any complaint or, to the extent that we can insist on this by law, make any claim of any kind, at any time later than 3 months after the tour (including any alternative tour that is offered and accepted) has ended or been terminated or cancelled or not provided for any reason. Any complaint or claim must be in writing.
THIRD PARTY OPERATORS
We provide some of the services by booking services through third party operators. We are not their agent nor are they ours. We have no control over the operators and accept no liability or responsibility (in either case of any kind), other than as expressly set out in these Terms, for the actions or omissions of the operators (of any kind and including without limitation any negligence or deliberate or willful actions or omissions) or for any circumstances that have an adverse impact on the ability of the operators to provide any services or to provide them on time. This exclusion of liability relates to any form of personal injury (including death), any form of property damage, and any kind of cost, expense, loss, damages or compensation. This exclusion of liability is separate
COMPLAINTS WHERE SERVICES ARE NOT AS DESCRIBED
Subject to the other provisions of these Terms, we accept liability should any part of your holiday arrangements booked with us not be as described in your personal itinerary and not be of a reasonable standard. Provided that you follow the complaints procedure set out below, we will refund to you an amount equal to the cost of that activity. Any sums received by you as well as the cost of any alternative arrangements made for you by us will be deducted from any sum paid to you as compensation by us.
You must be in possession of a valid passport, visas, permits and certificates as may be required for the tour. It is your sole responsibility to make sure that you have all necessary visas, health requirements for your entire journey, including transit visas where required. We do not accept responsibility for changes in regulations for visas or any particular requirements for visas and will not be held responsible for your failure to obtain the necessary visas. It is your sole responsibility to book for and pay for any flights.
Any information and advice given by us on visas, vaccinations, climate, clothing, baggage, flights and anything else that is not a service that we contract to provide is given in good faith but without any liability or responsibility.
EXPERIENCE, LICENSES, CERTIFICATIONS AND FITNESS
Certain activities require a minimum level of experience in order to participate and we expect you to be honest with us in assessing your level of fitness and abilities. Where applicable we will advise you of these requirements in good faith. You accept full responsibility for ensuring you have the relevant experience, licenses and certifications required to participate in these activities and carry documents to that effect. You agree to that we will not be liable for any refusal to allow you to engage in the relevant activity due to your lack of documentary evidence, insufficient experience licenses or certification or inadequate level of fitness.
By agreeing to these Terms, you confirm that you are in good health for the activities that you will be undertaking and have advised fully any medical history that could in any way adversely affect your participation in the tour. You agree that you will not participate in activities if you are feeling unwell or undertake any diving activities if you have a chest cold or respiratory congestion while on the tour. Where you will engage in diving activities organised through us, you must produce a diving medical certificate completed by a diving medical specialist if you have any medical condition contrary to these requirements.
You agree to reimburse us or the relevant operator for any of equipment lost or damaged whilst in your care.
You agree that we may use images of you taken during the trip without recourse you and without compensation to you, for publicity and promotion purposes through whatever medium we choose.
We will provide your personal information to operators and carriers to enable the smooth provision of services as requested by you. We do our utmost to protect your personal information.
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